Privacy Policy

1. Introduction

Welcome to Smart Voltage Solution Limited.
We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or contact us about our services.

2. Who We Are

Smart Voltage Solution Limited
124 City Road, London, EC1V 2NX
Company number: (insert your company number)
Email: office@smartvoltagesolution.co.uk

We are a UK-based electrical and automation company specialising in smart home installations, electrical testing, and automation design.

3. Information We Collect

We may collect and process the following types of information:

Personal details (name, phone number, email address) when you contact us via forms, email, or phone.
Project or enquiry details (property type, services requested).
Technical information (IP address, browser type, device information, and cookies).
Communications data (emails or messages exchanged between you and us).

4. How We Use Your Information

We use your personal data to:

Respond to your enquiries or service requests.
Provide quotations and carry out electrical and automation work.
Improve our website, services, and customer experience.
Send updates or offers (only if you opt in).
Meet our legal and regulatory obligations.

We do not sell or share your data with third parties for marketing purposes.

5. Legal Basis for Processing

We process your information under one or more of the following lawful bases:

Your consent (e.g., when you submit a contact form).
To perform a contract (e.g., to provide our services).
To comply with a legal obligation (e.g., tax or safety records).
For our legitimate interests (to operate and grow our business).

6. Data Storage and Security

Your data is securely stored on password-protected systems and encrypted servers.
We take reasonable technical and organisational measures to prevent loss, misuse, or unauthorised access.

We keep your personal data only as long as necessary to fulfil the purposes for which it was collected.

7. Sharing Your Information

We may share your data only with:

Subcontractors or suppliers directly involved in completing your project.
Accountants, insurers, or regulators (when legally required).
Service providers who help us operate our website and email (e.g., Wix, Microsoft 365).

8. Your Data Protection Rights

Under the UK GDPR, you have the right to:

Access, correct, or delete your personal data.
Withdraw consent at any time.
Object to processing or request restriction.
Request data portability.

To exercise these rights, email us at office@smartvoltagesolution.co.uk.

9. Cookies

Our website may use cookies to improve functionality and user experience. You can adjust your browser settings to refuse cookies, but some parts of the site may not function properly.

10. Links to Other Websites

Our website may include links to third-party sites (e.g., Loxone or suppliers). We are not responsible for the content or privacy practices of those websites.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last updated” date.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Smart Voltage Solution Limited
📍 124 City Road, London, EC1V 2NX
📧 office@smartvoltagesolution.co.uk